Room rate include daily breakfast for 2 adults and 2 children below 16 years old. 3 adults and 3 children below 16 years old for Loft Room. Children aged 16 years and older when travelling with 2 adults, will incur additional charge of IDR 537,000++ per person per night.
Children below 16 years sharing with an adult on existing bedding - free of charge.
Free access to Roxity Kids Club for 2 kids (4-12 years old) only for guests of Roxity Family Suite and Luxury Roxity Family Suite throughout their stay.
Free access to Rock Royalty only for guests of Rock Royalty Pool Access and Suite level throughout their stay.
Check-in time from 3 PM, and check-out time by 12 Noon. Check-in before 3 PM is subject to availability, 5 hours before is subject to 1 night room charge.
Hotel reserves the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under the circumstance where it appears that a reservation contains or resulted from a mistake or error.
Above package cannot be combined with any other programs, promotions and existing offers.
Please do not hesitate to contact us at the following e-mail address bookings@hardrockhotels.net.
Per local law, no guests allowed to arrive or depart on Nyepi Day, Bali’s Silent Day March 19, 2026 | March 9, 2027 | March 26, 2028.
Peak Season: 23th December – 1st January with minimum stay and compulsory New Year’s Eve Party on 31st December featuring an exclusive and elaborate buffet dinner, party, live music, and entertainment. Beer, wine, cocktails, and soft drinks included during dinner.
Room rate on the 31st December includes New Year’s Eve Party for 2 adults and 2 children under 6 years old. Any extra person will be applied for compulsory New Year’s Eve Party at IDR 2,250,000 net per adult, IDR 1,125,000 net per child age 6-12 years old. Our reservations team will contact you for additional payment at the latest early December.
Guests that don’t arrive on scheduled dates without prior notice or shorten stay, will be charged 100% of total room nights at confirmed rate.
With the exception of Best Flexible Rate room package, guests that don’t arrive on scheduled dates without prior notice, or shorten stay will be charged for 1 night.
By law, all transactions will be charged in Indonesian Rupiah (IDR) at prevailing rates upon departure based on the default currency /exchange rate set by the hotel. Currency conversions are provided for reference only.
Non-refundable full payment upon booking.
With the exception of Best Flexible Rate room package, a one-night deposit payment is required upon making the booking and settle the full payment upon check-in.
Please note that any modification to existing bookings will be subject to availability.
We require 7 days’ notice prior to your scheduled arrival date for booking modifications, otherwise 1 night fee applies.
With the exception of Best Flexible Rate room package, we require 3 days’ notice prior to your scheduled arrival date for booking modifications, otherwise 1-night fee applies.
Cancellations will be charged 100% of total room nights at confirmed rate.
With the exception of Best Flexible Rate room package, we require 14 days cancellation notice prior to your scheduled arrival date, otherwise a penalty of 100% of first night will apply (1).
