General Terms & Conditions Deposit & Guarantees and Cancellation Policies

  • TERMS & CONDITIONS
  • Terms & Conditions

    • Daily breakfast for 2 adults and 2 children under 12 years old, excluding Loft Room for 3 adults and 3 children under 12 years old. Roxity Family Suite and Luxury Kids Suite for 2 adults and 2 children under 12 years old.
    • Bedding request will be subject to availability of King Size bedroom or Queen size bedrooms.
    • Room rate includes up to 2 adults and 2 children under 12 years old. Children aged 12 years and older when travelling with 2 adults, will incur additional charge of IDR 647,350 net per person per night. 
    • Free access to Roxity Kids Club for 2 kids (4-12 years old) only for guests of Roxity Family Suite and Luxury Kids Suite throughout their stay.
    • Free access to Rock Royalty only for guests of Deluxe Premium Pool Access and Suite level throughout their stay.
    • Check-in time from 3pm, and check-out time by 12pm. Check-in before 3pm is subject to availability, 5 hours before is subject to 1 night room charge. 
    • Hotel reserves the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under the circumstance where it appears that a reservation contains or resulted from a mistake or error.
    • Above package cannot be combined with any other programs, promotions and existing offers
    • Please do not hesitate to contact us at the following e-mail address bookings@hardrockhotels.net.
  • GENERAL INFORMATION
  • General Information

    • Per local law, no guests allowed to arrive or depart on Nyepi Day, Bali’s Silent Day March 22, 2023 | March 11, 2024 | March 29, 2025 | March 19, 2025
    • Peak Season: 23th December – 1st January with minimum stay and compulsory New Year’s Eve Party on 31st December featuring an exclusive and elaborate buffet dinner, party, live music, and entertainment.  Beer, wine, cocktails, and soft drinks included during dinner.
    • Room rate on the 31st December includes New Year’s Eve Party for 2 adults only. Children below 6 years old free of charge.  Any extra person will be applied for compulsory New Year’s Eve Party at IDR 2,150,000net per adult, IDR 1,075,000net per child age 6-12 years old. Our reservations team will contact you for additional payment at the latest early December.
  • NO SHOW & SHORTEN STAY POLICY
  • No Show & Shorten Stay Policy

    • Guests that don’t arrive on scheduled dates without prior notice or shorten stay, will be charged 100% of total room nights at confirmed rate.
    • With the exception of Best Flexible Rate room package, guests that don’t arrive on scheduled dates without prior notice, or shorten stay will be charged for 1 night.
  • PAYMENT POLICY
  • PAYMENT POLICY

    • Exchange rates for information only.
    • All charges will be settled in Indonesian Rupiah at prevailing rates upon departure based on the default currency /exchange rate set by the hotel.
    • Non-refundable full payment upon booking.
    • With the exception of Best Flexible Rate room package, a one-night deposit payment is required upon making the booking and settle the full payment upon check-in.
  • DATE MODIFICATION POLICY
  • DATE MODIFICATION POLICY

    • Please note that any modification to existing bookings will be subject to availability.
    • We require 7 days’ notice prior to your scheduled arrival date for booking modifications, otherwise 1 night fee applies.
    • With the exception of Best Flexible Rate room package, we require 3 days’ notice prior to your scheduled arrival date for booking modifications, otherwise 1-night fee applies.
  • CANCELLATION POLICY
  • CANCELLATION POLICY

    • Cancellations will be charged 100% of total room nights at confirmed rate.
    • With the exception of Best Flexible Rate room package, we require 14 days cancellation notice prior to your scheduled arrival date, otherwise a penalty of 100% of first night will apply (1).