Room rate includes daily breakfast for 2 adults and 2 kids below 16 years old, except Loft Room for 3 adults and 3 kids below 16 years old.
Kids below 16 years old sharing with an adult on existing bedding - free of charge.
Free access to Roxity Kids Club for 2 kids ages 4-12 years old only for guests of Roxity Family Suite and Luxury Kids Suite throughout their stay.
Access to Rock Royalty only for guests of Rock Royalty Pool Access and Suite levels throughout their stay.
Check in time is from 3 PM and check out time is by 12 PM.
Hotel reserves the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or below the circumstance where it appears that a reservation contains or resulted from a mistake or error.
Above package cannot be combined with any other programs, promotions and existing offers.
Please do not hesitate to contact our reservations team at the following e-mail address bookings@hardrockhotels.net.
Per local law, no guests allowed to arrive or depart on Nyepi Day, Bali’s Silent Day March 19, 2026 | March 9, 2027 | March 26, 2028.
Peak Season: 23th December – 1st January with minimum stay and compulsory New Year’s Eve Party on 31st December featuring an exclusive and elaborate buffet dinner, party, live music, and entertainment. Beer, wine, cocktails, and soft drinks included during dinner.
Room rate on the 31st December includes New Year’s Eve Party for 2 adults only. Kids below 6 years old free of charge. Any extra person will be applied for compulsory New Year’s Eve Party at IDR 2,250,000 net per adult, IDR 1,125,000 net per child age 6-11 years old. Our reservations team will contact you for additional payment at the latest early December.
By law, all transactions will be charged in Indonesian Rupiah (IDR) at prevailing rates upon departure based on the default currency /exchange rate set by the hotel. Currency conversions are provided for reference only.
50% deposit required at the time of booking. Deposit is non-refundable.
With the exception of Best Flexible Rate room package, 1 night deposit required at the time of booking. Deposit is refundable if cancelled outside of the reservation cancellation policy.
Please note that any modification to existing bookings will be subject to availability.
We require 7 days notice prior to your scheduled arrival date for booking modifications, otherwise 1-night fee applies.
With the exception of Best Flexible Rate room package, we require 3 days notice prior to your scheduled arrival date for booking modifications, otherwise 1-night fee applies.
Should you wish to change an existing reservation, you are required to contact us at bookings@hardrockhotels.net.
Deposit is non-refundable if the reservation is cancelled at any time or you fail to arrive.
With the exception of Best Flexible Rate room package, cancel 7 days prior to arrival to avoid a 1-night penalty charge. If you fail to arrive, you will be charged a 1-night penalty charge.
Guests that don’t arrive on scheduled dates without prior notice or shorten stay, will be charged 100% of total room nights at confirmed rate.
With the exception of Best Flexible Rate room package, guests that don’t arrive on scheduled dates without prior notice or shorten stay, a penalty of 1 night will apply.
