Hotel Policies HARD ROCK HOTEL MADRID

Check-in time is 3:00 pm.  A valid credit card and current government issued ID is required to check in.

Self parking is available at a cost of €27 per night per car.

Primary guests on the reservation must be 18 years of age and present valid government-issued photo identification in order to check in. 

Hard Rock Hotel Madrid rooms are 100% Smoke-Free.  There are designated outdoor smoking areas on the property for our smoking guests’ convenience.  Smoking in the room is prohibited and any evidence of smoking will incur a minimum deep cleaning fee of 250€ charged to the guest credit card account on file.

A credit card is required at check-in for incidentals.  The card will be pre-authorized for 100€ per stay.  The room deposit hold will be placed on the credit card during the guest's stay, restricting access to those funds for up to 7 days.  Regardless of billing or master account arrangements, the guest is liable for any and all charges posted to the room(s). Guest is further liable for all damages to the room(s) caused by the room occupants or guests/invitees during the stay.

Hard Rock Hotel Madrid has accessible rooms available. These rooms are designed for our guests who require accommodations that meet standards of compliance with local regulations.

We strive to provide a rock star experience for all of our guests, everyone is expected to exhibit respect and appropriate civil conduct while on the property.  Public intoxication will not be tolerated.  Disrupting the guests’ experience with inappropriate behavior including harassment, offensive or insulting language, fighting or any other action deemed inappropriate by management will result in the offender being removed from the property. Refunds or credits will not be an issue if removed from the hotel and additional charges may apply if expenses are incurred as a result of the disruption.