At Hard Rock Hotel & Casino Punta Cana, we prioritize our guests' safety and well-being during emergencies, including hurricanes. We offer additional travel options during such times to ensure that our guests can fully enjoy their stay with us.
If a hurricane directly hits Hard Rock Hotel & Casino Punta Cana during your vacation, we will offer you stay extensions or certificates for unused nights for future stays based on your current status.
Terms and conditions apply.*
No penalty fees will be applied. Instead, Hard Rock Hotel & Casino Punta Cana will offer guests who check out earlier than their original date a certificate for the unused number of nights.
Guests who are unable to depart due to airport closures or flight cancellations and require an extended stay will be offered a preferential non-commissionable rate that can be paid directly at the front desk.
In case of a hurricane, guests have the option to transfer their reservation to an alternative all-inclusive property of RCD Hotels that is not within the projected path of the storm. Rooms of a similar or the same category will be offered, subject to availability.
There will be no penalties for all passengers who have scheduled to travel within 72 hours before or within 5 days after a hurricane strikes. To apply and process a cancellation, guests must contact our reservation department: onlinereservations@rcdhotels.com
Bookings made through tour operators or third-party websites must contact their booking source for information regarding the hurricane policy of their reservation.
Hard Rock Hotel Punta Cana will provide guests with a certificate for the number of prepaid nights, which will be valid for 12 months. To take advantage of this option, guests must request their certificate within 20 days after the hurricane. Name changes will not be allowed, and additional nights or guests will be booked at the current price, subject to availability. Rooms are subject to availability and blackout dates may apply.
Guests may arrive at the first available flights up to five days after the storm and stay the same number of nights originally planned, at the confirmed rate (subject to availability).
In the event of a hurricane impacting the destination the hotel is in, certain services may be temporarily unavailable to ensure the safety of our guests and staff.
Food and Beverage Services: There will be no refunds or compensation for any interruptions to food and beverage services caused by a hurricane.
Operational Changes: Hotel operations and services are subject to change without prior notice due to weather emergencies.